Can you name your top 5 customers? (top 10?)
Can you identify the challenges they face?
Do you know what else is on their plate?
Do you know what they say about you?
How often do you ASK your cusomters for feedback?
In our buinsesses, we can often identify our top selling products and spout details about the latest innovations but do we really know what's driving it all. Getting curious about your customer is essential.
I recently read a statisitc that said owners of million dollar companies understand financial numbers really well but owners of multi-million dollar companies understand their customers really well.
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